Shipping policy
Processing Time All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping We offer standard and expedited shipping options within the US. Delivery times vary depending on your location and the shipping method selected at checkout.
International Shipping We ship to select countries worldwide. International delivery times vary by destination. Please note that international orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package.
Lost or Damaged Packages We are not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can work with you to resolve the issue.
Contact Us If you have any questions about your shipment, please contact us at Support@cityzlumiere.com